SHIPPING TIME:   

 LOCATION:   —–ESTIMATED SHIPPING TIME:
UNITED STATES    – —   8 – 10 BUSINESS DAYS
CANADA, EUROPE — 8 – 20 BUSINESS DAYS.
AUSTRALIA  & NEW ZEALAND–10- 40 BUSINESS DAYS.
CENTRAL & SOUTH AMERICA–10 – 30 BUSINESS DAYS.
ASIA   —-     8 -18 BUSINESS DAYS.
AFRICA   —-   15 – 35 BUSINESS DAYS
 

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RETURNS POLICY, CANCELLATION, REFUND AND DISCLAIMER:

Order cancellation

If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the shipping process has started, it may no longer be cancelled after 24 hours. If exceed 24 hours, size or color or details of your order need to be changed, please send message to us, but you need to pay extra fee, and also it may delayed the shipment of your order. Please note on special order items: If your order is processed, request for cancellation may not be guaranteed as well.

Refunds

Your satisfaction is our top most priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (duration given time excluding the processing time).

  • you do not want the product you have received (We do not offer free returns at this time and customers are responsible for all return shipping cost)

  • We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

  • We reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/manufacturer defective items or wrong items sent.

  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

  • We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.

  • Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.

  • All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 10% through 20% in certain situations where applicable.

(You can submit refund requests within 14 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending us email.

 

 

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